
These days the world eyes is pointing in one of the biggest issue in Information and Technologies Head news.. Prita Mulyasari and her email phenomenon. She was sent to jail for complaining OMNI international Hospital Tangerang services.
For the world, and Indonesian people especially, Prita Mulyani's news is a new melodrama cause (at least thats what the media do). but yes, she got a lot of support and attention from all over the world. To her justice is right in front of her eyes since now her cause is rising to the top, all she have to do is wait...and deep inside our heart we know she's going to win..but what about my family's cause with the same hospital?
It Happens 6 months ago at Omni International Hospital in Pulomas, east Jakarta. I was getting ready for a church meeting when I heard the phone rings...its my father who's calling, he said that Daniel is in the Hospital, and he wasn't doing great. Daniel is my cousin, he is my unlce's son..the only one left since his two other sons went to USA and not be able to come home fo another 5 years. To me Danny (thats how we call him) is more like a brother, since his the only male cousin that I used to hang with.
I get to the Hospital as fast as i could...His In the ICU at that time..I opened the door and there he was. He tried to smile even though I can see clearly his not doing so great, but he tried to hide it. The first line he said when he saw me was..."is everyone here?, I just made all of you panicked am I?" I said "Yes, and you are gonna pay for this, so get well as soon as possible so I can kick your ass!" than we laugh.
After a few minutes chat i decided to walk out since the nurses is trying to do some medical thing. Outside i was surprised to see my uncle, my dad and my aunt standing in front of the door my dad and my aunt was trying to comfort my uncle..he was crying, so I said "whats a matter?" coz as far as i knew danny was doing OK, at least he's still alive (that's what i thought at that time). Than i knew it...somethings wrong...whats with the crying??
My uncle said the doctor told him that danny got a heart failure....and the hospital don't have the right equipment to support his live and to do the operation procedure to help him..I said "but this is an International Hospital, how can they don't have the equipment?" but there is no answer.
So we've decided to move him to another hospital, RS Harapan kita was chosen by my family as the OMNI International Hospital recommendation . its 08.00 pm at that time.
I looked my watch...its 08.30 why they haven't move him..My brother and I tried to get some Information from the doctor, He said that we must wait until Danny's condition is stabilize. at 09.00 pm we asked the same question to the doctor and then to the nurses..we have another answer...they said that Danny's condition is stabilize and now we wait for the ambulance to take him to Harapan Kita Hospital. after that we asked the same question for about a dozen times, and we still get the same answer...we have to wait for the ambulance. At that time I was alredy begin to loose control of my self..this International Hospital only have two ambulance, one ambulance is taking bloods stock to indonesian Red Cross (PMI) and the other don't have a driver...we dont know whats seems to be the problem. there is even one time that the OMNI staff look so bothered by the way I keep on asking when the ambulance gonna be here that she said " its gonna cost extra for the ambulance, you have pay first" God...I mean we can pay for it, at that time money was not an object to my family, the most important thing is Danny's live.
10.30 pm, My brother loose controlled, he almost punch the doctor in the face coz we still got the same answer, that the ambulance was not here yet. While my brother and my other cousins argue with the staff, i tried another way, I go to the parking lot to wait for the ambulance...I did that to calm my self...
There I was, In the front gate of the OMNI Int. entrance gate...and I can't even believed what I saw... There was 2 ambulance parked there...2 damn ambulance parked in the ER parking lot.
11.00 pm, the OMNI staff told us that they decided to use the public ambulance 108 to transfer Danny, and I said duh....where the hell have you been?
12.00 pm, the ambulance is finally arrived at the hospital after 4 hour of waiting...We were scared to death at the time...wondering what would happen in our way to the other hospital. We were running out of time... Harapan Kita Hospital called that they had been waiting for us since 09.00 pm and they're ready to operate Danny as soon as possible. we watched him as the nurses took him to the ambulance .He was smiling and gave us a thumb "it's going to be OK, your the best ,dad" he said to my uncle.
12.30, we arrived at Harapan Kita Hospital, they took him to ER while preparing for the operation, but we were to late. Danny's vital were already drops....an hour later he passed away in my arms......
we lost him.....
5 days after the funeral. we got a call from OMNI International Hospital. they said that there some unpaid bill for Danny's medical treatment that we have to pay... My uncle was so furious, but we go there anyway to settle the bills and made a complaint directly to their management about their unsatisfying services. There is no satisfying answer from the OMNI management and we decided to go further with our complaint by writing to KOMPAS...still no satisfying answer until now...
after we settled the hospital bills we go back home, Iwas staying with my uncle for a while because he lived only with his wife and I need to be there for him. When we got home I accidentally take look at the hospital bill that the OMNI gave us....and than I saw it... they charge us for morgue.....how can they charge us for morgue while Danny passed away in another hospital..He didn't pass away in that lousy hospital...My uncle was running out tears...and I didn't said a word...
Its been six month since Danny pass away. We saw Prita Mulyasari on TV, that poor woman was jailed for complaining about OMNI's services...I saw the look on my uncle's and my aunt's eyes..they were reminded of their son...
I wish Prita Mulyasari win her case, not because we still feel the bitter of Danny's death. but only for a little piece of mind. So we know that it will not happen to anybody else...